FAQs
Do you accept phone orders?
Is shopping on Bahn Hao safe?
What payment methods do you accept?
How long will it take to receive my order?
What shipping methods are available?
How much is shipping?
Where do you ship to?
How do I track my order?
What is your return policy?
What do I do if an item is damaged?
How do I return items?
How can I support Bahn Hao?
Do you accept phone orders?
While we strive to give you the highest level of personal service, we do not currently accept phone orders.
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Is shopping on Bahn Hao safe?
Yes, we take the security of your information seriously. Our website is PCI-compliant, uses SSL technology, and encryption techniques to ensure it is safe and secure to shop on our site.
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What payment methods do you accept?
We gladly accept PayPal, Visa, Master Card, American Express, Discover, Google Pay, Apple Pay, Meta, Venmo, and ShopifyPay
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How long will it take to receive my order?
Delivery is typically 2–4 days for domestic shipping and 1–2 weeks for international shipping.
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What shipping methods are available?
Standard shipping orders are shipped by UPS Ground or the US Postal Service. Express shipping orders are shipped by UPS. Both methods are trackable and tracking numbers will be provided after order ships.
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How much is shipping?
Shipping rates depend on the shipping method you select and are listed on the checkout page. Please note, international orders may be subject to import duties and taxes on receipt of the package in the destination country. The customer is responsible for any customs charges that may be applied to the shipment. Unfortunately, Bahn Hao has no control over these charges. Customs determines these charges and Bahn Hao has no way of knowing what these charges may be. Bahn Hao is not responsible for any actions taken by customs or the chosen package delivery service.
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Where do you ship to?
We currently serve the United States, Canada, the United Kingdom, and Europe. If you live in another area and would like to order, send us an email at support@shopbahnhao.com. We are always eager to expand to other parts of the world.
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How do I track my order?
Once your order ships, you will receive an email with tracking information. If you are having difficulty tracking your order, send us an email at support@shopbahnhao.com for assistance.
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What is your return policy?
You can view our return policy here
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What do I do if an item is damaged?
While we don’t anticipate any damage to your products, it may happen from time to time. If you receive any damaged items, you may either return the item for a refund or exchange your damaged item for a new one. Send us an email at support@shopbahnhao.com or review our return policy here
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How do I return items?
Send us an email at support@shopbahnhao.com or review our return policy here
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How can I support Bahn Hao?
We are very pleased you are happy with the products and services you received from Bahn Hao! We strive to bring you world class products and world class service. You can support us by leaving a 5 star review, sending us a testimonial at support@shopbahnhao.com, telling your friends about us, and following us on Facebook.
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